How are we doing?

Metro Bus and Rail is currently participating in a customer satisfaction survey executed by the American Bus Benchmarking Group. The consortium of transit agencies includes most of the major population centers in the North East. The survey is concise, focusing on rider-related issues.

This is Metro’s fourth year. It has continued its involvement in the survey because of the results. The information that comes from Metro riders helps direct resources to rider’s concerns. It makes the bus and rail system better for the people that use it.

And Metro takes the survey to heart. Some of the recent changes made to bus routes 1 William, 2 Clinton and 4 Broadway were informed by feedback from Metro surveys. Those routes now pull into, and out of, the Metropolitan Transportation Center, allowing passengers to wait inside the bus station, which is climate-controlled, with comfortable seating, access to a Tim Hortons, a Grab-n-Go market and restrooms.

It is a better way to wait for a bus, and Metro hopes that’s reflected in this year’s survey.

Try it for yourself. The survey starts here.

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